Tag: Help

Sending Comments on My Books

This is an update of a post that originally appeared on February 23, 2012.

I regularly receive a stack of e-mail about my books. Readers question everything and it makes me happy to see that they’re reviewing my books so closely. It means that I’m accomplishing my principle goal, helping you understand computers in every possible way so that you can be more productive and accomplish tasks with less effort. When I make something easier for someone and they tell me about it, the grin extends from one side of my face to another. It really makes my day.

Some readers are still asking me if it’s OK to send me comments. I definitely want to see any constructive comment that you have. Anything that helps me understand your needs better makes it possible for me to write better books. I really do want to hear from you. The main element that I need to obtain a usable comment is that it’s constructive. A comment that lacks details isn’t helpful because I’ve written so many books. Emotional comments without any substance are especially hard to deal with because they leave me wondering what you need from me. Here are some of the things you can do to create a constructive comment:

  • What is the title of the book you’re reading (be sure to include the edition number, which is usually right on the cover unless it’s a first edition)?
  • Are you using the downloadable source code if this is a programming book?
  • Did you install the recommended version of any required software using the instructions found in the book?
  • Which page contains the error (if you’re using Kindle or other electronic media, please provide a chapter number and section title as a minimum)?
  • What do you view as an error on that page?
  • How would you fix the error?
  • What sort of system are you running?
  • When did you encounter the problem?

The more information you provide, the easier it is for me to understand the issue and provide you with feedback. In many cases, I’ll upload the fix to my blog so that everyone can benefit from the response (so be sure you keep an eye on my blog for new entries). I work hard to ensure that my books are as error free as possible, but everyone makes mistakes. Also remember that sometimes mitigating factors, such as differences in software versions or anticipated hardware, make it appear that there is an error in the book when you’re really looking at a different in environment. Help me provide you with better books—send me comments!

There are a few things that I won’t do for you. I won’t help you pass an exam at school. Your learning experience is important to me, which means that I want you to continue your education by working through the instruction on your own. I also don’t provide free consulting. This means I won’t check the code that you created on your own for errors. In addition, if you don’t use the downloadable source, be sure to read Verifying Your Hand Typed Code for restrictions on the level of support that I provide. I’ll help you with any book-specific question, but I draw the line at that point. Let me know if you have any input or insights on my books at [email protected].

Getting the Fastest Question Response

I always want to be sure that you get fast, courteous responses to your book-specific questions. Even though I don’t check my e-mail every day, I do check it most days of the week, so that’s the fastest way to contact me regarding issues that you have with my books. Of course, you can make the response even faster by doing a few simple things when sending your email:

  • Be sure to include the name of the book and the book edition in the message subject line.
  • Tell me which page, figure, or listing number to look at in the book.
  • Document the steps you took.
  • Provide me with the exact error message you’re seeing.
  • Tell me about your platform (operating system, the version of any software you’re using, and so on).

If you provide these basic pieces of information, I can usually answer your questions much faster—often without asking for additional information. E-mail communication can be difficult at times because it lacks that in person body language element and you can’t show me what you’re seeing on your machine. Remote diagnostics are harder than you might think.

It’s also important that you understand that I focus on book-specific questions. I’ve discussed this issue before in Sending Comments on My Books and Sending Comments and Asking Questions. The bottom line is that I want you to be happy with your book experience, but I also don’t have time to provide free consulting. Please let me know if you have any questions or concerns about contacting me at [email protected].

 

Sending Comments and Asking Questions

Anyone who reads my blog for very long understands that supporting my books is a big deal for me. I actively work with my readers because I realize that you have the choice of using books written by other authors. Let’s just say that my support system is one of the reasons you really do want to buy my books. My blog not only answers common questions you have, but also adds examples and other information to the information you already receive through my books, so make sure you keep you eyes peeled for additional information here as well.

The last time I discussed this topic was in 2011 in my Contact Me, Please! post. The same things apply now as they did then. I’ll answer your book-specific questions as soon as I possibly can and in as much detail as I can. However, I won’t write your school term paper for you, accept a marriage proposal, or provide free consulting (amongst other things readers have asked me to do in the past). If you’re having problems with an example or can’t find the book’s source code, please be sure to ask because I want your experience with my books to be nothing less than phenomenal.

I also encourage you to be a beta reader. You can see the posts I’ve made for several recent books. The biggest reason for me to ask readers to participate in the book building process is to ensure you get the book you want. I also want to avoid Errors in Writing. As far as I know, I’m the only technical author on the planet that invites reader comment during the writing process, but I truly feel your input is essential, so I request it in every way I can. As I get new book contracts, you’ll continue to see requests for beta readers posted on my blog.

You can always contact me at [email protected] with any comments and questions you have. This includes both books and blog posts. Let me know about any concerns you might have and I’ll do my best to solve them. In the meantime, happy reading !

 

Obtaining Command Line Help

Both Administering Windows Server 2008 Server Core and it’s more diminutive counterpart, Windows Command-Line Administration Instant Reference, are reference manuals that tell how to use the command line to perform specific tasks. The first book is more complete, in that it contains many uncommon commands and utilities. The second book is designed to provide more hands-on help by supplying a significant number of actual usage examples. In both cases, you get a significant amount of help about the commands. As long as you have one of these two books by your side, you’re in great shape for knowing how to use the commands at the command line. Unfortunately, the reality is that most of us don’t stuff a library full of books in our back pocket. Even with an e-Reader, such as the Kindle, you can be sure of having the device available every time you need it. So, how do you get at least some quick help when there aren’t any resources available?

The first thing to remember is that you can get at least some useful information for any command or utility by using the /? or -? command line switches (some commands and utilities are peculiar in that they require either the /? or the -? command line switch, while many will allow you to use either). For example, when you want to discover how to use the Dir command, you type Dir /? and press Enter. Here’s typical output when using the /? command line switch.

GettingHelp01

This help screen is also typical in showing what you get. Help normally includes a short description of the command, the command line syntax, and a short description of each of the command line switches. You may also see usage examples for more complex commands. In rare cases, the help screen will provide an URL for additional help.

Some commands and utilities are complex enough that they require several help screens. For example, if you type WMIC /? and press Enter, you’ll see a list of help topics, not help of the sort provided for the Dir command. Let’s say you want to know more about the CPU topic. So, now you type WMIC CPU /? and press Enter. The help looks a little more normal now, but still isn’t very complete because you need to choose a subcommand. Perhaps you want just a list of CPUs on a system, so you request information about the List subcommand by typing WMIC CPU List /? and pressing Enter. Wow, now you see a number of listing formats. This time you add a listing format by typing WMIC CPU List Brief /? and pressing Enter. It turns out that you can also discover information about command line switches used with the Brief format. The final level in this case is to type WMIC CPU List Brief /Translate /? and press Enter. The WMIC utility is unique in providing so many levels of help, but other complex commands and utilities, such as Net, do provide multilevel help.

No matter how many help screens you see, sometimes it isn’t enough to give you the help you need. That’s when you need to find your copy of my book to get additional information. Of course, a single book can do only so much—some complex commands and utilities may require still more information. Technet is a good place to start. For example, you can find an excellent article on WMIC at http://technet.microsoft.com/library/bb742610.aspx. Knowledge base articles also provide useful information, especially when it comes to issues that Microsoft has solved for a given command or utility. For example, the Knowledge Base contains an article entitled, “How to find computer serial number” that relies on WMIC. Finally, make sure you look at third party articles, such as the one entitled, “WMIC: the best command line tool you’ve never used.”

Many people complain about not being able to remember all of the commands and utilities, and this is a problem. After you use a command or utility often enough, you tend to remember it, but the memorization process can take time. Unfortunately, there isn’t any single quick method of finding every command or utility on a system. However, you should start by typing Help | More and pressing Enter. (Using the More command lets you see the information that a utility has to provide one screen at a time, rather than seeing the information scroll right past.) You’ll get a list of common commands like this one.

GettingHelp02

Not all of the commands appear on this list and none of the utilities do. Another way to obtain the information you need is to type Dir *.COM and press Enter in the \Windows\system32 directory. (You can type CD \Windows\System32 and press Enter to get to the appropriate directory.) Every directory entry you see is very likely a utility. However, many utilities are in .EXE form, so you also need to type Dir *.EXE | More and press Enter. You can eliminate files that contain more than eight letters in the filename from the list in most cases because command line utilities usually rely on the old 8.3 naming convention. Check filenames that look like they could be what you want by typing Filename /? and pressing Enter (where Filename is the name of the file you want to test). Useful command line utilities will generally display a help screen.

Now that you have a better idea of how to get command line help when you need it and where to obtain a list of useful commands and utilities, you should take some time to try it out for yourself. What techniques do you use to obtain the additional information you need at the command line? Let me know at [email protected].