Category: Issues

Getting the Most from Your Technical Reading Experience

This is an update of a post that originally appeared on July 20, 2011.

There are many ways to work with books. However, in all cases, there is some work involved. No book, no matter how well researched and written, will simply spit out answers without any effort on the reader’s part. It’s true that the author can employ techniques to make the reading experience more pleasurable, productive, or efficient, but in the end, it’s the reader who decides just how much information a book conveys with regard to a specific need.

Of course, the first step is to ensure you get the right book. I’ve already discussed this issue in the Techniques for Choosing a Technical Book post. So, let’s assume that you have possession of a book that’s the best possible match to your needs. It may not be a perfect match, but it offers more than any other book you’ve checked.

Now you have to decide on how to interact with the book. That may seem simple, but many readers fail to discover what they need from a book, even when the book contains the required information in several places. Let’s face it, books are relatively large and it’s easy to lose track of a required bit of information. Without some guideline, the mind wanders and tends not to work very hard.

To obtain the most from a book you need a goal. The goal determines how you approach the book. Someone who is trying to learn a new skill will probably begin at the front of the book and work toward the end. Skipping chapters is akin to skipping classes in college—you can’t expect good results if you don’t obtain all of the information. As a contrast, someone who is trying to fix a specific problem under the watchful eye of a boss, probably doesn’t want to waste any more time than necessary finding the required information. This sort of reader will want to locate the section of the book containing the answer quickly. There are some readers though, who really don’t know what they want to do—they lack a goal and are thwarted when the author can’t guess what the reader wants. So, ask yourself why you’re reading the book and create a goal for that particular session. In some cases, you may very well want to wander through the book randomly looking for something interesting, but few people have the time or need to perform this sort of reading with a technical book.

Depending on your goal, you’ll want to determine where to start. Someone who is learning a skill will start in the Introduction—not in Chapter 1. If you don’t read the Introduction, you’ll discover that your educational experience is going to be less helpful. The Introduction is where the author conveys book goals, knowledge requirements, and required training aids. For example, you might not be able to use the educational version of the product you have to learn a new skill with this particular book—it may be necessary to get the released version of the product instead. Researchers and those who simply need the book for reference would do well to check both the Table of Contents and the Index. A book intended solely for reference may include tables in an appendix that provide additional ways to locate information, so you’ll want to find these tables as well.

You’ve likely heard all of the advice for creating a good study environment before, such as turning off the radio. A good study environment also requires focus on your part and the availability of the required equipment. Simply reading about how to perform a task isn’t nearly as good as actually performing the task. Reinforcing the information by putting it into your own words is helpful as well. Everyone learns differently, so it’s important that you take time to discover how you learn. Whatever it takes for you to create a good study environment, you won’t get much out of a book until you create it.

Everyone seems to be in a hurry today, but being in a hurry won’t help with technical information. Hurrying only creates errors. Take time to actually read and understand the material—read it several times if necessary. Work through the material before you act. Yes, I realize that the boss is ready to pound little knots all over your head, but he’s simply going to have to wait. A good solid answer that produces results often requires a little more time up front to create. The book probably has the information you need, but you have to take time to find it.

One of the most important things to remember is that the author isn’t clairvoyant. You won’t find a precise answer to any given question in any book. It’s possible to find an answer that’s close, but in most cases you’ll have to create a solution based on the information the book provides—quick answers are rare.

I wish it were possible to create some form of instant mental transfer of precise data. Perhaps someday it will become the norm to do so, but I hope I’m not around. Part of the joy of technical reading is obtaining the author’s point of view and then creating your own permutations of that information. Working through problems creatively is a challenge—one that I hope people working in technical areas continue to enjoy. If you have any pointers to getting more from a technical reading experience, let me know at [email protected].

Errors in Writing

This is an update of a post that originally appeared on March 18, 2011.

I get upwards of 65 e-mails about my books on most days. Some of the conversations I have with readers are amazing and many readers have continued to write me for years. It’s gratifying to know that my books are helping people—it’s the reason I continue writing. Although I make a living from writing, I could easily make more money doing just about anything else. The thought that I might help someone do something special is why I stay in this business. When I actually hear about some bit of information that has really helped someone, it makes my day. I just can’t get the smile off my face afterward.

Of course, I’m constantly striving to improve my writing and I do everything I can to help the editors that work with me do a better job too. Good editors are the author’s friend and keep the author from looking like an idiot to the reading public. In fact, it’s the search for better ways to accomplish tasks that led me to create the beta reader program so many years ago. Essentially, a beta reader is someone who reads my books as I write them and provides feedback. The extra pair of eyes can make a big difference. Beta readers receive my thanks in the book’s Acknowledgments. Sometimes I provide other perks, such as a free copy of the book, depending on the level of beta reader input. (If you’d like to be a beta reader, please contact me at [email protected] for additional details.)

A typical book has five beta readers, but sometimes there are more or less of them. They provide all sorts of input that ranges from finding grammatical, spelling, and technical errors, to providing advice on how to approach a particular topic for readers from other nations or those with disabilities. Some of my beta readers are critical thinkers and play devil’s advocate, others are great at pointing out inconsistencies, especially in my artwork. So, there is no typical beta reader; they have a very wide range of experiences and provide me with a wide range of insights.

You’d think that with all the pairs of eyes looking at my books, they’d come out error free. After all, it isn’t just me looking at the book, but several editors and the beta readers as well. Unfortunate as it might seem, my books still come out with an error or two in them. The more technical the topic, the greater the opportunity for errors to creep in. Naturally, the errors are amazingly easy for just about everyone else to pick up! (I must admit to asking myself how I could have missed something so utterly obvious.) When there is an error found in the book, I’ll provide the information to the publisher so it’s fixed in the next printing. The error will also appear on the book’s errata page on the publisher’s site. If the error is significant enough, I’ll blog about it as well. In short, I want you to have a good reading experience so I’ll do everything I can to hunt the errors down and correct them.

However, not every seeming error is actually an error. There are times where an apparent error is simply a difference of opinion or possibly a configuration difference between my system and the reader’s system. I’ll still try to figure these errors out, but I can’t always guarantee that I’ll fix things in your favor. After all, another reader has probably found still other results or has yet another opinion on how I should present material in the book.

The long and short of things is that despite my best efforts, you’ll probably encounter an error or two in my books and I apologize for them in advance. We’ll also continue have differences of opinion and that’s usually the source for new ideas and new ways of viewing things. I’m honest enough to admit that I do need your help in creating better books, so I’ll always listen to you and think about what you have to say. I hope that you’ll continue to read my books and do amazing things with the information you find therein. The results of your researches are truly the reason I remain in this business and I realize that we’re in this together. Thanks for your continued support!

Techniques for Choosing a Technical Book

This is an update of a post that originally appeared on April 13, 2011.

I often get e-mails from potential readers asking whether a book I’ve written is the right choice for them. I try my best to ask about their needs and provide an unbiased answer. It’s in my best interest to provide the best answer I can, rather than make a quick sale and have to deal with a discontented reader later. However, in all honesty, it’s hard for me to be completely unbiased because I know my books better than any other book out there. I’ve spent many hours carefully crafting my books and know them quite well. Even when I read a work written by someone else, which I do regularly, I’m less familiar with it. Still, I do try my best to provide a good answer.

Getting a potential reader to make a good selection is still the best scenario in my mind. A number of readers have asked that I provide them with some specific technique for doing this, but all I can offer is a partial solution. The technical content of a book is only part of the solution for any reader. A reader must also consider the author’s method of presenting material and writing style. The use of teaching aids is also important. You must ask whether you want a book that contains questions or activities at the end of each chapter—many readers learn more by doing, than by reading. Communication, even in books, is a two-way process. The author often communicates ideas in subtle ways that help some readers and offend others. When a reader writes to an author, the author picks up subtle hints on how to improve the next book. It’s an ongoing process.

Everyone begins looking for a book by viewing the cover. Something about the title tells you that this could be a helpful book. The cover design and text tell you something about the book’s content from a marketer’s perspective. If you stop here, however, be prepared for disappointment. I’ve had more than a few covers that just didn’t do justice to the content of my book and a few that ended up misleading some part of the reader population. Believe me when I say that it’s never my goal to mislead anyone—I want my readers fully informed before making the purchase and happy with the book they receive. Covers are incredibly hard to get right because there is so little space on them to convey information that’s truly useful to everyone.

When I select a book, I normally begin by reading the Introduction. This important bit of reading is only seven or eight pages long in most cases, but usually characterizes the author’s attempt to convey everything the book contains as an overview. Reading the Introduction tells you about the author’s writing style and informs you about skills required to use the book successfully. You also discover special equipment and software that you need to use the book. If you find yourself disagreeing with the Introduction, you can be certain that you won’t like the rest of the book either.

Most people purchase their books online today. Gone are the days of browsing for books in bookstores, which is a shame because I found many unexpected treasures that way. I still go to a bookstore when I can, but most of the time I have to make do with a site like Amazon.com. With this in mind, make sure you avail yourself of the Look Inside feature and take the time to read things like the table of contents, introduction, and a writing sample. Some publishers hide the content of their books and don’t provide a Look Inside feature. I generally don’t buy these books because it’s not possible to know what I’ll get.

Next, I look at the Table of Contents to determine whether the topic I need is covered in sufficient detail to warrant a purchase. A book’s title and cover material is often deceiving. The Table of Contents tells me more about the book content from the author’s perspective. I go through the entire Table of Contents just to see what sorts of interesting information the author has decided to include. I may also thumb through the index to determine more about topics covered in the book. It’s important to note that the index is normally created by a professional indexer and not the author, so the index may not tell you everything you need to know, but it’s a great place to see the sorts of topics the author has chosen to discuss.

Finally, I go to the specific chapters that I feel provide the information that I want from the book. (When I can’t see the specific chapter I want online, then I at least try to read through the sample chapters that the publisher does provide.) I’ll eventually read most of the book, but these chapters are my main reason for buying the book today, so that’s where I look. I probably won’t read the entire chapter in the store (or online using Amazon’s Look Inside feature), but I’ll scan it and pay attention to particulars such as the code provided in examples or figures used for explanation. I’ll read segments of the discussion to see how much information the author provides and how the information is conveyed.

I know that many people consider my approach too time consuming. It is a time consuming approach, but I find that I make fewer bad purchases using this technique. I’ve had more than a few people write to me to ask why I didn’t cover a particular topic in my book and I have to wonder why they didn’t realize that the material was missing when they made the purchase. A few readers have literally written that they ran into the store during lunchtime (or checked it out on Amazon), looked at the cover and decided the book must include what they need, put down their hard earned money to buy the book, ran back to work, and only then bothered to look inside. If you truly are pressed for time, please do write before buying one of my books. I’ll provide you with the least biased answer I can. However, the best way to buy a book is to make your own decision using the techniques found in this post. Let me know your ideas about buying books at [email protected].

Is Email Dead?

This is an update of a post that originally appeared on March 4, 2011.

When I originally wrote this post, everyone was proclaiming the death of email, yet here we are 12 years later and I’m still using email to conduct almost all of my business. The original ComputerWorld that I cited describes a company that is moving from email to social media as an exclusive option. However, many current articles like Is email dying as a business communication channel? talk about the demise of email being premature. Currently, I don’t use any of the options mentioned in the ComputerWorld article and don’t have time (or the inclination) to start using them. Don’t get me wrong, social media probably solves problems for some part of the population, it just hasn’t worked out well for me. I can’t see myself outputting tweets about my daily activities and some of the articles I read about Facebook are just plain scary. The company that thinks your right to privacy is irrelevant is facing all sorts of legal problems these days, but it’s entrenched enough that I doubt we’ll see it go away anytime soon.

My main problem with most modern communication solutions is that they’re overly intrusive. I was in the bathroom the other day and a guy was engaging in business while sitting on the commode; he just couldn’t be bothered to turn his cellphone off to take care of personal matters. That’s just one of many scenarios I’d prefer to avoid. There is strong evidence to conclude that our society has become preoccupied with communication, to the detriment of all. Just how many people died last year from texting accidents? According to the The Zebra, texting causes 1.6 billion accidents per year (and the other statistics on the site are even scarier). The National Highway Traffic Safety Administration (NHTSA) logged 3,142 texting-related deaths in 2020. I’m pretty sure I don’t want to talk with someone that badly.

All this said, I did have my first Zoom meeting this year. Except for being able to see the people I was talking with, I just don’t see any reason to use it. Actually, I don’t care what the people I talk to look like as long as they can “lift their end of the log.” Products like Zoom perpetuate bias by promoting impressions based on personal appearance—I consider them dangerous. There is even an issue with the stress and fatigue that using products like Zoom cause as described in On the stress potential of videoconferencing: definition and root causes of Zoom fatigue. All this would be bad enough, but email eliminates issues like people’s accents (given that I’m hard of hearing, accents cause me no end of woe in understanding someone’s conversation). It also provides a paper trail I don’t get with Zoom. So, unless someone is having a serious tantrum, I plan not to revisit Zoom.

I have to admit that in the past 12 years that social media has proven to provide some benefit to business, as described in 22 Benefits of Social Media for Business. As with anything, the disadvantages could outweigh the benefits, as described in 10 disadvantages of social media for business. Here are my personal reasons for choosing email over social media or other options like Zoom:

  • Social media assumes a level of connectivity that I’m simply not willing to allow.
  • Email works better because someone can send me a message and I can handle it later; at my convenience.
  • More importantly, I can handle the email at a time when I’m not distracted by something else.
  • I can provide a thoughtful answer; one that I’ve researched and thought through carefully.
  • Email also provides me with a permanent written record that I can reference later when I have questions about the discussion.
  • Most important to me is that email makes it possible for me to deal with other people without any bias—I don’t care what they look like, what they’re wearing as they type their response to me, where they live, whether they have an accent, or any of a number of other issues that seem to have the world in an uproar today. All I care about is whether they can do the required work.

Personally, I don’t see e-mail as a dead communication technology. If anything, it’s becoming more important to me as I age and my memory becomes less dependable. As far as I’m concerned, the always connected nature of most social media today simply isn’t a good solution if you want to be productive. So, what’s your take on social media? Let me know at [email protected].

Supporting Creative People

This is an update of a post that originally appeared on March 28, 2016.

Authors get tired of hearing from the Information Wants To Be Free (IWTBF) crowd who thinks it’s terrible that they charge for their books. Somehow, authors and other creative people are supposed to exist by taking sustenance from the air. There is an interesting discussion of the topic at Should Information Be Free? in which the author says the information should be free from the perspective of everyone getting to use it, but that the people who write and print books should still get paid. Obviously, if I didn’t want to freely share information with others, I wouldn’t have created this blog and not charged for it. The point is, when someone steals Intellectual Property (IP), the person who created it isn’t being supported.

I work really hard to support my readers and so do many other authors. In fact, most creative people are in creative trades because they like to communicate with others using a variety of methods. The simplest goal is to provide something of intangible value to others—be it a painting, sculpture, dance, music, or writing. It’s well known that creative people are often underpaid (hence the cliché, starving artist). Because the starving artist (and most of them truly are starving) makes little money, it’s important that people do support them whenever possible. That’s why the piracy of IP is such a problem. IP theft has become a serious enough problem that we’re beginning to lose many good creative people simply because they no longer have enough money coming in to make a living.

The problem is that many people would support the creative people whose IP they use, but they don’t really understand that they need to pay for this material. For example, there are many sites online now that offer my books free of charge. Just viewing the site doesn’t provide a clue that anyone is stealing anything. These sites have a clean appearance and simply offer IP in the form of downloadable music, books, and so on. In fact, many of these sites are fully searchable. The reasons that someone would do something like this varies, but it pays to employ some critical thinking when you see something free that possibly looks a bit too good to be true. Many people download viruses, spyware, and other sorts of malware along with their free download. In the long run, it’s actually less expensive to buy the IP, than to have a computer compromised by some of the crud that comes with these free downloads.

For the record, my books are never free. You need to pay for your copy of my book in order to support the various things of value that I provide to you as a reader, including this free blog. It isn’t my goal to become rich—if that were my goal, I’d be in some other line of work (believe me when I say authors aren’t paid particularly well), but I do need to make enough to pay my expenses, just as you do. Even though I know many people do download my books free, I still support everyone that I can with good advice on how to get the most from the books I write. To me, coming in each day and working with all of you is one of the benefits of being an author. I truly do want people to use my books to get ahead in life. If you’d like to discuss the effects of piracy on you as a consumer of IP, please write me at [email protected].