I ran across an online review of one of my books the other day. The author was mainly complimentary, but said he couldn’t contact me using e-mail and found that he felt alone in using my book. He obviously had unsolved questions and felt that he had been left alone to solve them by himself. Of all of the complaints I receive about my books, not being able to contact me for help is the one that hurts worst.
I want you to be able to contact me. In fact, I check several times a day, five days a week (Monday through Friday) for reader e-mail and try my best to provide same day support. The only exception is when I’m out of the office on vacation (I’m striving to provide an automated message to let you know when I expect to return to answer your question). Even then, the first day back from vacation is spent answering reader e-mail. Your comments, questions, and general observations are incredibly important to me. Just in case you haven’t seen it in the book, my e-mail address is:
If you purchase one of my books, you’ll see my e-mail address in at least two places: About the Author and the last chapter of the book as a bare minimum. I try to make it a point to mention my e-mail address five or six times in the book. In at least some cases, you’ll also find my e-mail address on the back cover.
Despite my best efforts, you may find it hard to reach me. If you can’t reach me for whatever reason, contact the publisher. Every publisher I work with has a Web site with a contact page. Normally, the publisher supports a forum in addition to an e-mail address (plus other contact methods that vary by publisher). If you contact the publisher, you can be sure that the publisher will contact me. The publisher knows it’s in its best interest to send any reader queries my way as quickly as possible.
At this point in time, I want to wipe out the “I couldn’t contact the author” complaint from the face of the earth. If you have anything to say about one of my books, don’t be afraid to contact me and say whatever is on your mind. You may be surprised to find that I care deeply about your needs and want to be sure you get the best possible use from my books.
That said, there are some people who try to take advantage of me. I won’t provide free consulting and no, I really am not a marriage prospect (I’ve been happily married for 31 years now). I truly don’t have time to debug your personal project, no matter how much it might interest me (and believe me, you readers have come up with some truly amazing projects over the years). However, if you have any question about my book, the source code, additional materials, or anything of that sort, please contact me, rather than assume I won’t treat you right.
Now, here’s an opportunity to tell me how to improve my books. If there is some other place that you’d like to see my e-mail address, tell me about it. I truly want to hear from you. Let me know where it would help to see my e-mail address so that you can contact me about my books whenever you want. I’ll be waiting to hear from you at John@JohnMuellerBooks.com.