Obtaining Replacements for Broken Media

A number of my books, including C++ All-In-One Desk Reference For Dummies and Java eLearning Kit for Dummies, come with some sort of media. As hard as the publishers try, it isn’t always possible to ensure that you receive this media in pristine condition. If you’re buying the book at a bookstore, make sure you check the media before you check out and get another copy of the book if you find that it’s broken (make sure the bookstore staff know that the media is broken so they can return the book for another copy).

With the demise of the larger bookstores, most of my readers are buying their books online today, which means you can’t look at the media when you’re browsing the shelves. If you buy from Amazon, make sure you return the book and get a new copy and let them know that the reason for the return is the broken media. Amazon will send you a new copy and they’ll return the copy with the broken media to the publisher.

Unfortunately, the book vendor may not always be very helpful or you might get the book as a gift and not be able to easily return it. In these situations, contact the publisher for a replacement. For example, if you have one of my Dummies books that includes media, you can contact the publisher, Wiley, at http://dummies.custhelp.com/app/ask/ for a replacement.

You know that I make it a top priority to help my readers with book-related whenever I can. In fact, the major purpose of the Technical category of this blog is to provide you with better service. This is unfortunately, one of the few situations where I can’t provide you with assistance, no matter how much I’d like to do so. I don’t have the resources required to create copies of the media for you and send it your way. If you do encounter problems reaching the publisher, please let me know and I’ll be more than happy to try to help you. As always, contact me at John@JohnMuellerBooks.com with any thoughts or concerns.